Policies

PAYMENTS

We accept cash, ATH Móvil, and PayPal. A non-refundable deposit of 25% is required to secure your booking. The remaining balance is due at the time of your appointment.

BOOKINGS & CANCELLATIONS

All bookings must be made through our website or in person during appointments. Cancellations must be made at least 24 hours in advance to avoid forfeiting your deposit. Same-day cancellations or NO-SHOWS will result in a $10 fee added to your next appointment.

LATE POLICY

Appointments are reserved specifically for you. A 15-minute grace period is allowed for late arrivals. After that, the appointment will be marked as a NO-SHOW and automatically cancelled.

BEFORE YOU BOOK

Your results are a reflection of both our artistry and your prep. Please take a moment to read through our policies, service eligibility, and pre-care to make sure you’re fully ready for your service. A little prep goes a long way in getting you the flawless results you deserve.

Service Eligibility

  • Active Skin Conditions: Including eczema, psoriasis, rashes, or severe acne.
  • Sunburn or Skin Irritation: Avoid waxing or tinting on sunburned, irritated, or broken skin.
  • Recent Chemical Peels/Exfoliation: Wait at least 1-2 weeks after chemical peels or strong exfoliation.
  • Use of Retinoids: Discontinue retinol or Retin-A products 3-5 days prior to service.
  • Blood Thinners: Medications like aspirin, ibuprofen, or blood thinners may increase sensitivity.
  • Pregnancy: Consult your doctor before booking any brow or skin treatments during pregnancy.
  • Recent Laser or IPL: Wait at least 2 weeks after laser treatments or IPL before waxing, tinting, or PMU.
  • Allergic Reactions: Known allergies to wax ingredients, henna, tint, or PMU pigments.
  • Sensitive or Broken Skin: Do not wax, tint, or apply PMU on open cuts, sores, or broken skin.
  • Diabetes (Uncontrolled): Consult with your doctor if you have uncontrolled diabetes before booking a treatment.

    Have Questions?
    If you have any specific concerns or uncertainties about a service, please don’t hesitate to reach out! We’re here to help and ensure you feel confident and informed before your appointment. Your comfort and safety are our top priorities.


Pre-Care Instructions

  • For first-time clients or sensitive skin types,  a patch test is strongly recommended at least 24–48 hours before your appointment.
  • Avoid exfoliants or active skincare products (retinol, AHAs, BHAs, etc.) around the brow area for at least 72 hours prior.
  • Refrain from using oils, lotions, or makeup on the brow area the day of your appointment.
  • Do not wax, thread, or tweeze your brows for at least 48 hours before tinting or henna.
  • Avoid sunburn, tanning, or chemical peels on or near the brow area prior to your service.
  • Come in with clean, product-free skin—no brow gels, serums, or powders.
  • For optimal results, your hair should be at least ¼ inch long (about the length of a grain of rice). This is typically the length of hair that will ensure the wax grabs and removes it effectively.
  • Do not exfoliate the area to be waxed for 48 hours prior to your appointment. Exfoliation can make your skin more sensitive and increase the risk of irritation.
  • Please avoid tanning or sun exposure for 48 hours before your waxing appointment. Waxing sunburned or overly sensitive skin can lead to irritation or damage.
  • On the day of your appointment, please avoid using any lotions, oils, or creams in the area to be waxed. Clean, dry skin will ensure the wax adheres properly.
  • Refrain from consuming alcohol or caffeine before your appointment, as these can increase skin sensitivity and make the process more uncomfortable.
  • For comfort, wear loose-fitting clothing on the day of your appointment, especially for body waxing. Tight clothing can irritate freshly waxed skin.
  • Wait at least 2 weeks after any laser or IPL treatments before waxing.
  • Do not shave or trim the area to be waxed before your appointment. Waxing works best when the hair is a little longer.


  • AVOID brow waxing and tinting at least 1 week prior.
  • DO NOT consume alcohol or caffeine 48 hours prior to the procedure session.
  • NO Aspirin, Niacin, Advil, Ibuprofen, Omega-3, Fish Oil or any blood thinners 48-72 hours prior.
  • DO NOT get Botox, filler, chemical peels, microdermabrasion or laser 4 weeks prior.
  • DO NOT work out the day of the procedure.
  • NO tanning, sunburn, or excessive sun expose 14 days before and after your procedure.
  • Discontinue Retin-A, AHA, Glycolic and hair growth serums at least 2 weeks prior.
  • Arrive with clean skin, free of makeup or skincare around the brow area.