FREQUENTLY ASKED QUESTIONS
Where is The Beauty Factor located?
The Beauty Factor is located in Huntum's Ghut, Tortola, British Virgin Islands.
Why can’t I reach the business by calling?
The Beauty Factor operates primarily through WhatsApp messaging to ensure we stay present and focused during every client’s appointment.
I messaged but haven’t gotten a response—what should I do?
We totally understand wanting quick answers—but rest assured, most of your questions have already been thoughtfully answered on our website under the FAQ, Policies, and Service Descriptions sections. These were carefully written with you in mind, covering everything from prep to aftercare.
If you still have questions after thoroughly reviewing the site, we’re more than happy to clarify or assist further when we respond. Thank you for your patience and for respecting our process—it helps us give each client the best care possible.
Do you provide services to men?
Yes, we provide services to both men and women.
What steps are taken to ensure proper precautionary measures?
The Beauty Factor prides itself on cleanliness and proper sanitation. We wear gloves and masks. We enforce a "No Double Dipping" policy which ensures we use a clean wax stick for each application of wax. To prevent cross contamination we are strict on cleaning tools and equipment. A fresh paper covering is used on the chair for each client. The chair is also disinfected after each client. Our estheticians are Barbicide certified.
Can I get multiple services on the same day?
Absolutely, in many cases, yes! You're welcome to book multiple services during the same visit, as long as they're compatible and don't interfere with healing or prep. If you are unsure about what can be combined, feel free to reach out before booking.
How do I know if I am allergic to a product or service?
If you have sensitive skin, a history of allergic reactions, or any concerns, we strongly recommend scheduling a patch test at least 24-48 hours before your appointment. This allows us to safely test how your skin reacts to the products we'll be using.
What happens if I don’t follow the PreCare guidelines for PMU, brow tint, henna, lamination, or waxing?
Following PreCare is crucial to getting the best results and protecting your skin. Here’s what can happen if these steps are skipped:
PMU (Permanent Makeup):
Skipping PreCare can lead to poor pigment retention, skin irritation, and longer healing times. For example, caffeine or alcohol consumption can cause excessive bleeding, which affects how well the pigment settles into the skin.
Brow Tint & Henna:
Not preparing your skin properly can result in uneven color application or irritation. Products like exfoliants or active ingredients can interfere with the tint’s absorption, leaving you with a patchy or faded result.
Brow Lamination:
Not avoiding certain products like retinol or exfoliating acids can cause skin sensitivity and damage to your brow hair. This leads to uneven results or even brow hair breakage.
Waxing:
Ignoring PreCare can result in skin irritation, ingrown hairs, or skin lifting. Not allowing enough growth or exfoliating too soon can cause the wax to pull at your skin, leading to redness, bumps, or unnecessary pain.
PreCare helps ensure that your skin is in the best possible condition for each service, minimizing risks and maximizing the outcome. For optimal results, follow the guidelines as closely as possible, and feel free to reach out if you have any questions about them.