OUR POLICIES
PAYMENTS 💵
We accept cash, ATH Móvil, and PayPal. A non-refundable deposit of 25% is required to secure your booking. The remaining balance is due at the time of your appointment.
LATE POLICY ⌚
Appointments are reserved specifically for you. A 15-minute grace period is allowed for late arrivals. After that, the appointment will be marked as a NO-SHOW and automatically canceled.
BOOKINGS & CANCELLATIONS ❌
All bookings must be made through our website or in person during appointments. Cancellations must be made at least 24 hours in advance to avoid forfeiting your deposit. Same-day cancellations or NO-SHOWS will result in a $10 fee added to your next appointment.
BEFORE YOU BOOK ⚠️
Your results are a reflection of both our artistry and your prep. Please take a moment to read through our policies, service eligibility, and pre-care to make sure you’re fully ready for your service. A little prep goes a long way in getting you the flawless results you deserve.
SERVICE ELIGIBILITY
Please review before booking to ensure the best results and your safety, it’s important to review the following disqualifies for our services. - Active Skin Conditions: Including eczema, psoriasis, rashes, or severe acne. - Sunburn or Skin Irritation: Avoid waxing or tinting on sunburned, irritated, or broken skin. - Recent Chemical Peels/Exfoliation: Wait at least 1-2 weeks after chemical peels or strong exfoliation. - Use of Retinoids: Discontinue retinol or Retin-A products 3-5 days prior to service. - Blood Thinners: Medications like aspirin, ibuprofen, or blood thinners may increase sensitivity. - Pregnancy: Consult your doctor before booking any brow or skin treatments during pregnancy. - Recent Laser or IPL: Wait at least 2 weeks after laser treatments or IPL before waxing, tinting, or PMU. - Allergic Reactions: Known allergies to wax ingredients, henna, tint, or PMU pigments. - Sensitive or Broken Skin: Do not wax, tint, or apply PMU on open cuts, sores, or broken skin. - Diabetes (Uncontrolled): Consult with your doctor if you have uncontrolled diabetes before booking a treatment. Have Questions? If you have any specific concerns or uncertainties about a service, please don’t hesitate to reach out! We’re here to help and ensure you feel confident and informed before your appointment. Your comfort and safety are our top priorities.
PRE-CARE INSTRUCTIONS
HENNA/TINT PRE-CARE - For first-time clients or sensitive skin types, a patch test is strongly recommended at least 24–48 hours before your appointment. - Avoid exfoliants or active skincare products (retinol, AHAs, BHAs, etc.) around the brow area for at least 72 hours prior. - Refrain from using oils, lotions, or makeup on the brow area the day of your appointment. - Do not wax, thread, or tweeze your brows for at least 48 hours before tinting or henna. - Avoid sunburn, tanning, or chemical peels on or near the brow area prior to your service. - Come in with clean, product-free skin—no brow gels, serums, or powders.
WAX PRE-CARE - For optimal results, your hair should be at least ¼ inch long (about the length of a grain of rice). This is typically the length of hair that will ensure the wax grabs and removes it effectively. - Do not exfoliate the area to be waxed for 48 hours prior to your appointment. Exfoliation can make your skin more sensitive and increase the risk of irritation. - Please avoid tanning or sun exposure for 48 hours before your waxing appointment. Waxing sunburned or overly sensitive skin can lead to irritation or damage. - On the day of your appointment, please avoid using any lotions, oils, or creams in the area to be waxed. Clean, dry skin will ensure the wax adheres properly. - Refrain from consuming alcohol or caffeine before your appointment, as these can increase skin sensitivity and make the process more uncomfortable. - For comfort, wear loose-fitting clothing on the day of your appointment, especially for body waxing. Tight clothing can irritate freshly waxed skin. - Wait at least 2 weeks after any laser or IPL treatments before waxing. - Do not shave or trim the area to be waxed before your appointment. Waxing works best when the hair is a little longer.
PERMANENT MAKEUP PRE-CARE - AVOID brow waxing and tinting at least 1 week prior. - DO NOT consume alcohol or caffeine 48 hours prior to the procedure session. - NO Aspirin, Niacin, Advil, Ibuprofen, Omega-3, Fish Oil or any blood thinners 48-72 hours prior. - DO NOT get Botox, filler, chemical peels, microdermabrasion or laser 4 weeks prior. - DO NOT work out the day of the procedure. - NO tanning, sunburn, or excessive sun expose 14 days before and after your procedure. - Discontinue Retin-A, AHA, Glycolic and hair growth serums at least 2 weeks prior. - Arrive with clean skin, free of makeup or skincare around the brow area.